Apr 7, 2017

Design for Humans : Handling & Firing Bad Customers 🕷

Revue

April 7 · Issue #11 · View online

Hello there!

I hope you’re having a great week! Here’s another episode of DfH with some very interesting stories.

Once a week, I bring you the best products, stories & tools related to product design & startups. We have been talking about building products for a while and have recently covered some sales & growth stories. This week we take a leap forward & see when, why & how to fire unworthy customers. They could either be bad-fit customers of your product or just some shady clients who either refuse or are unwilling to pay.

It happened with me last year when a client from Mumbai hired me to build an ecommerce mobile app and then refused payment close to the delivery of the project despite having a signed contract. I’ll probably cover this in another issue (or just reply if you want to know which Indian startups not to work with 😉).

Product & Startup Stories

How to Handle a Client Who Doesn’t Pay

harpoonapp.com – Share

Flaky clients can be a common occurrence when you’re a freelancer. They gush about your work until it’s time for them to make the final payment; that’s when they start making all sorts of excuses for why they’re late. Here are a few tips for how to deal with this situation.

The Cost of Bad Fit Customers: The $1.2M Churn and Burn to Learn Mistake

sixteenventures.com – Share

If you think churning and burning customers so you can learn is the way to go, sit back and let me tell you a fun little story about an expensive lesson that didn’t need to be learned.

On Hiring and Firing Customers in SaaS – Point Nine Land – Medium

medium.com – Share

At seed-stage, you don’t have many customers. You’re trying to get whoever comes into the front door. Thus, it might sound crazy to “reject” or “fire” some potential customers …

Product of the week ❤️

Made by Sidecar | By designers. For designers.

madebysidecar.com – Share

The awesome folks at Sidecar, when they’re not posting eye popping shots on Dribbble, run this kickass design assets store. Personally I’m a huge fan of what they do and would reeeeally recommend them if you’re looking for top-notch assets. 🔥

That's all this week

I hope you enjoyed this issue of Design for Humans. I’d love to know if you’ve had a bad customer and how you dealt with them.

Would you like your article/product featured in the next episode? Got any feedback/opinion on this issue? As usual, just reply to let me know. I read EVERY email.

🖐 High five from Mumbai,

Arun

Did you enjoy this issue?

In order to unsubscribe, click here.

If you were forwarded this newsletter and you like it, you can subscribe here.

Mumbai, India