Design for Humans : Handling & Firing Bad Customers 🕷





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April 7 · Issue #11 · View online
Design for Humans
Hello there!
I hope you’re having a great week! Here’s another episode of DfH with some very interesting stories.
Once a week, I bring you the best products, stories & tools related to product design & startups. We have been talking about building products for a while and have recently covered some sales & growth stories. This week we take a leap forward & see when, why & how to fire unworthy customers. They could either be bad-fit customers of your product or just some shady clients who either refuse or are unwilling to pay. 
It happened with me last year when a client from Mumbai hired me to build an ecommerce mobile app and then refused payment close to the delivery of the project despite having a signed contract. I’ll probably cover this in another issue (or just reply if you want to know which Indian startups not to work with 😉). 

Product & Startup Stories
How to Handle a Client Who Doesn’t Pay
The Cost of Bad Fit Customers: The $1.2M Churn and Burn to Learn Mistake
On Hiring and Firing Customers in SaaS – Point Nine Land – Medium
Product of the week ❤️
Made by Sidecar | By designers. For designers.
That's all this week
I hope you enjoyed this issue of Design for Humans. I’d love to know if you’ve had a bad customer and how you dealt with them. 
Would you like your article/product featured in the next episode? Got any feedback/opinion on this issue? As usual, just reply to let me know. I read EVERY email.
🖐 High five from Mumbai,
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Mumbai, India