I hope youāre having a great week! Hereās another episode of DfH with some very interesting stories.
Once a week, I bring you the best products, stories & tools related to product design & startups. We have been talking about building products for a while and have recently covered some sales & growth stories. This week we take a leap forward & see when, why & how to fire unworthy customers. They could either be bad-fit customers of your product or just some shady clients who either refuse or are unwilling to pay.Ā
It happened with me last year when a client from Mumbai hired me to build an ecommerce mobile app and then refused payment close to the delivery of the project despite having a signed contract. Iāll probably cover this in another issue (or just reply if you want to know which Indian startups not to work with š).Ā
Flaky clients can be a common occurrence when youāre a freelancer. They gush about your work until itās time for them to make the final payment; thatās when they start making all sorts of excuses for why theyāre late. Here are a few tips for how to deal with this situation.
If you think churning and burning customers so you can learn is the way to go, sit back and let me tell you a fun little story about an expensive lesson that didnāt need to be learned.
At seed-stage, you donāt have many customers. Youāre trying to get whoever comes into the front door. Thus, it might sound crazy to ārejectā or āfireā some potential customers ā¦
The awesome folks at Sidecar, when theyāre not posting eye popping shots on Dribbble, run this kickass design assets store. Personally Iām a huge fan of what they do and would reeeeally recommend them if youāre looking for top-notch assets. š„
That's all this week
I hope you enjoyed this issue of Design for Humans. Iād love to know if youāve had a bad customer and how you dealt with them.Ā
Would you like your article/product featured in the next episode? Got any feedback/opinion on this issue? As usual, just reply to let me know. I read EVERY email.
